Monday, December 20, 2010

Pearson Carpet Care makes connection with customers

Pearson Carpet Care Makes Connections with Customers

“Since the recession started, we have seen a lot of companies, big and small, close their doors,” says Kevin Pearson, president of Pearson Carpet Care.

“We at Pearson Carpet Care, however, chose not to participate.”

The company promoted itself when others cut back, keeping its name in the front of customers’ minds.

“We not only increased our advertising and involvement in our community but also looked for different ways to reach out to potential clients and implemented new ways to keep our existing clients coming back.”

Pearson understands the power of forming a connection with the customers.

“For years, we have sent out thank-you cards to our clients. But this year, we also added hand-written notes and reminder cards with the message, ‘It’s been a year since our last visit,’ too. We feel the personal touch is very important, and when time allows, we also visit one-on-one with clients we haven’t seen for a while.

“Many carpet cleaners today don’t take the time to build relationships with their clients. Their schedules are typically so full; they don’t have time for anything but doing the job at hand and moving on to the next. We want to do the job right the first time and have our clients refer their friends, relatives and business associates, too.”

The company has created an interesting way to keep the customer involved.

“We try to take advantage of every opportunity that keeps our name in the news, such as press releases, articles and even teaching a few cleaning related seminars. I have always liked doing things a little differently than most companies. That’s why, about three years ago, I put a webcam on my website overlooking our oriental rug cleaning plant. This allows our clients to watch as their rugs are being cleaned, live. This has helped us grow from a small rug cleaning facility to a large cleaning service business over the last three years.”

Education is key in the company. Pearson himself is presently working on a committee to rewrite the carpet inspector standards and has previously served on the carpet cleaning standards revision committee. He also serves on two other committees at the IICRC and is on the Board of Directors of the Professional Cleaning and Restoration Alliance.

"Our concentration has been directed mostly on training our employees to take a few minutes on every job to get to know the client,” says Pearson. “We want to find out why they are having their carpets cleaned and make sure we solve their issues. So many people call us for various reasons, and we want to spend ample time listening to the client and understanding their needs.”

The company uses every little detail as a chance to make a big impact.

“Doing the little things is what will impress your client to keep them coming back and referring you to others, too. When we place our own mat at the front door, roll up their oriental rug before bringing out the hose, arrive on time, or even drive a clean truck, are all things people really notice. So we are always trying to impress the client in ways our competitors don’t.”

For more information, visit

Thursday, December 9, 2010

Something Pearson Carpet Care Does NOT Do

Something we don't do at Pearson Carpet Care is dump the waste water out of our cleaning trucks down the storm sewer.  Here is a story of a cleaner who did and the consequences he now faces.  The problem is while his chemicals may be "green" the dirt, pesticides, debris and other things pulled out of the carpet may not be.  Also, some green chemicals may still promote algae growth in lakes, rivers, and streams which is detrimental to the fish population.

We safely dispose of the waste water we collect back at our shop down the sanitary sewer.   Another great reason to call Pearson Carpet Care if you want the job done right.

Wednesday, December 1, 2010

My youngest daughter on the front page of the newspaper

My youngest daughter Amy, sister Kerri, and niece Makenzie are on the front page of the Tribune today.  Here's the article.

Kevin Pearson

My daughter on

My daughter Emily is on the front page of here is the story.

Thursday, October 7, 2010

Organizing your Office by Ellen Delap owner of

Are you drowning in paper at work? Is your space littered with too many empty mugs or hand cream?  Do you feel disconnected, unproductive and disorganized? Do you feel it reflects on you professionally ?  Embrace your inner minimalist! 
Create a vision of who you are and your professional performance with the d├ęcor in your space.  Define what clarity looks like in your environment. Think of colors that are a reflection of your style.  Keep minimal personal photos and knick knacks.   Think through the books, the art, and even the awards you have placed in your office.  In creating this vision you can make a list of adjectives you want to embody as you change this space. 
Many companies have an existing record retention policy stating how long to keep paper records.  But sometimes we can create rules for what you will keep and how long you will keep it if it is a rough draft, old budgets, or even a former employees previous paper.   If you do keep the paper, decide if a notebook or file is a better location for you to find the information.   Know  what to keep and where to keep it! Create files for papers that are reference.   The only paper that is on your desk is something you use all the time. Other paper can be easily accessed in your desk file drawer or credenza.  Those files can be categorized by clients, administrative, financial and project.  This is easier to access than alphabetical and easier to maintain as well. 
Take time to maintain your minimalist style.  Start and end the day with routines that reflect this.   Bring your one mug to and from work in your professional looking bag.  End the day with picking up the paper and replacing it in your project slots.   Being decisive and definite about your style makes maintenance that much easier!
 What does your office say to you?
Certified Professional Organizer and Family Manager Coach Ellen Delap is the owner of  Since 2000, she has worked one on one with her clients in their home and offices streamlining their environment, creating effective strategies for an organized lifestyle and help prioritize organization in their daily routine.  She holds ADD and Chronic Disorganization certificates and specializes in working with ADD and ADHD adults and students.  Ellen has been featured at The Woodlands Home and Garden Show, on ABC13 Houston, in the Houston Chronicle and regularly contributes to national blogs and publications. To learn more about her and her work,  visit, tweet her @TexasOrganizer or become a fan on her Facebook Fan Page

Thursday, August 19, 2010

Choosing a Carpet Cleaning Company

Choosing A Carpet Cleaning Company

This also goes for rug cleaners, tile cleaners, and just about any other service company.

So you are tired of looking at your dirty carpet, but you don’t know who to trust to get it clean for you. Here’s a few tips and questions to ask to be able to get a good reliable carpet cleaning company.

When looking for a cleaning professional, be careful of any company that contacts you by phone or that advertises a cleaning price by the room. Room sizes vary and charges should be based on the square footage of carpet cleaned. Also, ask if they offer free on-site written estimates. Never go strictly by television ads or newspaper inserts or jump at the lowest price. And don’t accept quotes over the phone. Have the cleaning representative come to your home or office for an inspection. Obtain a written agreement before any work is done. Usually there will not any charge for furniture moving (unless it is really large or difficult). There should also be no charge for routine spot removal or preconditioning. Get a written contract with the total price and statements of guarantees that the cleaning company offers. This way you know to the penny what you will spend before the cleaning is actually performed.

Make sure that you select a cleaning professional with certifications from an organization that certifies professionals, such as The Clean Trust formerly known as the IICRC ( Institute of Inspection, Cleaning and Restoration Certification) or the RIA (Restoration Industry Association). These are the two most recognized certification groups. The technicians as well as the company itself should be certified. Also, at least one technician on the job should be certified in the cleaning job that is being performed, whether it is carpet cleaning, tile and grout cleaning, upholstery, etc.
Here are a few questions to ask.

What method of cleaning do you use and what type of equipment? Steam cleaning or hot water extraction is the most preferred method.

Is the company you hire certified? They should be a Certified Firm with an organization like The Clean Trust.

Is the technician at your house certified? Each individual technician should also be certified. Most quality technicians are certified in multiply areas (i.e., carpet, upholstery, tile and grout, odor, color repair, carpet repair, and more)

Do the Certifications the technician holds match the work that is being performed in your home? It is great if the technician is certified in carpet cleaning, but if you want your tile and grout cleaned also then at least one of the technician performing that service should be certified in that area.

Do they guarantee their work? This is important because even with a reputable company sometimes a spot will come back as it dries and you want to make sure they will come back out and make it right if there is a problem.

How quickly will the carpets be dry? A company with good equipment should have the carpet dry in 4-6 hours or less after they are done cleaning.

Can they reapply the stain protection? This should be done at the end of the job using a separate sprayer and then brushed in to insure even distribution.

How long have you been in business? The answer can speak volumes about a company’s reputation and experience.

Does the business have references for you to call? Preferrably ones close by your house.

Are they a member of the local Chamber of Commerce or other professional organizations? A business that is involved in the community is usually concerned about their image and wants happy customers.

Make sure to ask if the company uses employees or sub contractors. Company employees are always best. Ask if a uniformed employee in a lettered company truck will show up to clean your house. There are some carpet cleaning companies who are really not carpet cleaning companies they just do the advertising and book the jobs then sub it out to an independent carpet cleaner. In this situation the actual company who books the job has little if any control over the sub contractor entering your home.

Remember you get what you pay for and if you do your homework, ask a lot of questions and hire a good reputable company you should be more than satisfied with the work.

Kevin Pearson is a Master Cleaning Technician with The Clean Trust and has been in the industry since 1992. Kevin was elected to the Board of Directors of The Clean Trust in October 2011 and has previously worked on the committee to rewrite the carpet cleaning standards in the industry and is currently working on the committee that is writting the standards for carpet inspectors. Kevin also serves on the Board of Directors of the PCRA (Professional Cleaning and Restoration Alliance). For information Call Pearson Carpet Care at 281-548-7200 or visit our website at or our drying equipment website at

Tuesday, May 4, 2010

When having a rug cleaned here are a few tips to making sure it is done properly.

When having a rug cleaned here are a few tips to making sure it is done properly.

While it is alright to clean carpet in a home it is generally not a good idea to have a rug professionally cleaned in your home.

A rug needs special care that is different then carpet. An in-plant rug cleaning will always get your rug cleaner, then having it done in your home.

Removing the dry soil from a rug is critical. Sometimes it can take hours just removing the dry soil from the rug and doing that in home is generally not practical. To check and see if your rug has a lot of dry soil built up in it, flip over a corner of the rug and put one hand under it and then slap the back of the rug with the other hand. If a lot of grit and sand comes off in your hand then it is time to have your rug cleaned.

The colors on the rug should be tested with the cleaning solution that will be used for 12-24 hours before cleaning to make sure they are stable. Even if the rug will be cleaned with just water then it should be tested with water.

At this point the cleaner will determine the best way to clean the rug. Either by steam cleaning, bonnet cleaning, or immersion (washing the rug under water). By far the most thorough is immersion. However, not all rugs can be immersed. By washing or immersing a rug you can remove such contaminates as urine, food and beverage spills, get rid of odors, etc.
oriental rug 
Then the rugs can be either hung to dry or laid flat to dry. Some rugs such as braided rugs should be dried flat so that the weight of the rug does not make the braids come apart. After the rug is dry then the fringe will be cleaned and a final grooming will need to be done.

Pearson Carpet Care is a family owned and operated business. We offer free estimates before the work is performed and stand behind our work with a 100% satisfaction guarantee. We are an IICRC Certified Firm with Certified Technicians on every job. Kevin Pearson serves on three committees with the IICRC and is on the board of directors of our regional cleaning and restoration association the PCRA.